AQBC Quality Products
We have been providing
our Customers with the
Highest Quality Products
&
Service since 1997.
PC
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Custompc
PRE BUILT COMPUTERS
Intel Based
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NOTEBOOKS
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MONITORS
PRINTERS
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ACCESSORIES
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SOFTWARE
GREAT BUYS ON!
Certified used equipment
Fully Refurbished by IBM
Offered Through AustinQBC
Notebooks
Desktops
Workstations
Servers
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Monitors
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AUSTINQBC's 15 DAY BUY
BACK GUARANTEE
If you are not completely satisfied
with the product (s) you have purchased from AustinQBC we will return you
purchase price and taxes (if collected) within 15 days from date of purchase. The return freight costs will not
be reimbursed. All returned products will be sent UPS Ground. (Does
not include software purchases).
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RETURN MERCHANDISE AUTHORIZATION (RMA)
POLICY
WARRANTY
SERVICE
AQBC
ONLINE RMA FORM
All
products from AustinQBC with the exception of CPUs and Memory come
with a limited one-year warranty. AustinQBC warrants these
products to be free from defects in material and workmanship under
normal use and service for a period of one year from the date of
shipment. Any AustinQBC product that fails will be repaired,
replaced with an equivalent or better component or a credit will
be issued at our option. AustinQBC makes no warranty as to the
merchantability, fitness or application of the products.
To speed up the RMA process, AustinQBC has arranged with vendors
the ability for you to directly return the product to them.
Each return must be accompanied with an AustinQBC RMA and copy of
your AustinQBC invoice which shows the serial number of the item
returned. Contact Customer Service at your local AustinQBC office
for an RMA.
Purchaser's customer order cancellation is not a valid reason for
return. All items returned for credit must be in original
resellable packaging with all accessories, otherwise ship RMA
items without manuals/accessories. Purchaser's account must be
current and have all checks cleared for RMA processing. Each RMA
number expires 15 days after its issuance. Purchaser must ensure
that the items being returned were purchased from AustinQBC by
matching all serial numbers with those on an AustinQBC invoice or
prior RMA records. Both the serial number and quantity of
shipments must match that of RMA items.
AustinQBC is not responsible for goods that are damaged during
shipment or misused/abused by the Purchaser. AustinQBC is not
responsible for the integrity of data on storage or drive products
of returned items such as hard drives, tape drives or media.
Purchaser is responsible for all charges related to their
customers, and for overseas charges and express shipping for RMA.
RMA PROCEDURES
1.
To Return Product
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Access our www.AustinQBC.com website, select “Support”,then
select “On-Line RMA Request”. Fill-in the form and “Submit
Form”. Or, alternatively, you may download, the RMA Request form
from our website or contact your local AustinQBC customer
service person to help you.
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AustinQBC will reply with either an email or a fax with a RMA
number Issuance Form within the next 8 business hours after the
receipt of the request form.
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Enclose our RMA number Issuance Form with the shipment. Also,
the pre-approved RMA number must be marked and be clearly
visible on the outside the shipping box.
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You
must supply proper packaging and freight fees to get the package
back to your local AustinQBC facility or you may hand carry this
product with the RMA number Issuance form to your local
AustinQBC office.
2.
Credit/Refund (must be pre-approved by AustinQBC)
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No
credit or refund on CPU, Memory, Hard Drive, assembled systems,
opened software, specially ordered items, shipping charges,
freight insurance, customs charges and labor.
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Defective items return within AustinQBC’ DOA period (7days or
30days depending on types of products. Please refer to
“AustinQBC Warranty” below.) will be credited in full.
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For
products that have a 7days DOA period, a return received between
8 to 15 days of invoice date will be credited at current market
price. Returns received between 16 to 30 days of invoice date
will be credited at current market price less 30%.
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No
credit or refund will be granted past 30 days of invoice date.
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Evaluation items must be returned to AustinQBC within specified
date on invoice to receive a credit. Purchaser must pay
thereafter; no late return allowed.
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Refund (vs. Credit) will be issued by AustinQBC company check.
Remember this must be pre-approved during RMA number request.
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Allow 2 or more business days for processing of credit and 2
weeks for mailing of refund after receipt of goods by AustinQBC.
AQBC ONLINE RMA FORM
REPAIR / REPLACEMENTS
All
inquiries on RMA status must be made within 60 days of RMA number
issuance and supported by proof of delivery. Past due balances
will delay processing of items. Replacement RMA items will be
shipped back to Purchasers via UPS Ground only. Express and
overseas shipping will be at an additional cost to Purchasers.
Cross-ship RMA option is available for the following situations
(Credit Card Information is required). Please contact AustinQBC
Customer Service Dept. for details.
Eligibility of RMA products to be Cross-shipped
Must be in either one of the following conditions:
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Qualified AustinQBC' DOA policy, which are:
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The
Error Shipment that was confirmed to be caused by AustinQBC.
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Shipping Damaged unit(s) which are claimed within 1 business day
of the damaged products receipt. It must have purchased
AustinQBC insurance.
WARRANTY LIMITATIONS
Warranty sticker, serial number, or component tampering, misuse,
or physical damage by Purchaser voids all warranties. Repaired or
replacement RMA items carry a warranty for only the remainder of
warranty period from the date of original invoices. Warranty and
technical services cannot be extended to Purchaser’s customers.
Product specifications are subject to change without notice. NO
WARRANTY NOT SET FORTH ABOVE IS EXPRESSED OR IMPLIED BY AustinQBC,
AND AustinQBC EXPRESSLY DISCLAIMS THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
All
functionally Dead-On Arrival (DOA) items must be received at
AustinQBC’ warehouse within 7 days of either the AustinQBC invoice
date or Purchaser’s date of receipt to receive a refund/credit/new
replacements. Defective items returned subsequently will be
repaired or replaced by standard processing.
The manufacturer warranty limitations apply to all products sold
by AustinQBC. AustinQBC reserves the right to repair or replace
items with those of equivalent specifications.
Please refer to the following products that are not included in
the 12 months warranty:
If
the manufacturer’s warranty period for the product is longer than
that of AustinQBC’ warranty period, the service beyond AustinQBC’
warranty period will be handled by the manufacturer’s RMA
department.
QUALITY CONTROL
AustinQBC relies on manufacturers' quality control and does not
individually test all products in our warehouse, hence AustinQBC
does not custom-configure motherboard or other products,
jumper/software settings, including that for CPU's. Special
requests to install/configure/test individual components would be
at additional labor cost to Purchaser. Purchaser is presumed to
have qualified and knowledgeable technicians able to diagnose and
pin-point problem source. A list of manufacturers providing direct
technical and RMA service is available from AustinQBC.
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AQBC ONLINE RMA FORM
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